Remote Monitoring & Management

So, what is Remote Monitoring & Management?

Remote Monitoring and Management is a software platform offered by IT companies that are also “MPS’s” (Managed Service Providers). At Robbs Digital Media – MSP we proudly offer Remote Monitoring & Management services to all our clients no matter how big or small. The information sent is not your personal information, so rest assured your not compromising privacy or security. In fact, you’re enhancing it. The RMM platform sends information about how your computer is performing, and if there is anything running in the background that is out-of-the-ordinary, your IT support team can dive in and see what’s going on without ever needing to touch the computer physically while you’re still using it.

The RMM will show your IT support team how your processor is performing, when your antivirus was last updated and when your last virus scan was performed. In most cases, the RMM will include an Antivirus program that your IT team will manage for you. When you are subscribed to the RMM through Robbs Digital Media, you will ALWAYS be protected with our included Antivirus through Comodo One.

Whats included in the Remote Monitoring & Management Platform?

Robbs Digital Media Remote Monitoring & Management includes:

  • Real time diagnostics information submitted direct the IT Help Desk
  • Managed Antivirus
  • Malware Protection
  • Managed Windows Updates & Security Patches
  • Remote Desktop support at 20% discount
  • iPhone & Android phone & tablet protection tools (add-on)
  • On-site support at 15% discount on labor

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