How cool would it be to know how far away your technician is from you when they are on the way?
Many service providers give you a general arrival window. Those arrival windows are sometimes 2 – 4 hours long! Well, What if your service provider could let you monitor how far away they are when they are on their way? At Robbs Digital Media, we do just that! We WANT you to know when your tech is on the way.
Just like many service providers, whether it be a plumber, electrician or yes, your IT guy. We all follow the same initial practice. When you call we give you an arrival window. That’s because there is never a guarantee of how long any one job is going to be. Being a Tech company, we embrace technology and want our clients to know when we will be there. When we leave one job-site and are on our way to the next, clients who have a mobile phone number on file with us will receive a text message with “Your support technician is on his way! Follow his trip progress in real-time here.” that message will include a link to Google Maps with not only the location, but will show the route being used in real time.
Why do we do this?
We make the customer experience GREAT!
We always want our customers to know what to expect. That’s why we offer great service from beginning of our initial intake call, to the end after service is completed. We will follow up with you within 2 weeks of every service appointment to make sure you’re still as satisfied then as you were when we first provided the services for you. Not only that, we stand behind our work with a satisfaction guarantee. If you’re not satisfied, let us know what we can do to make you 100% happy with the quality of our service.